Customer Support & Maintenance

Building an optimum solution on a contemporary Technology & Platform is half the job done. Managing the applications, helping them integrate intelligently within the various Modules & allowing for forward & back integration is the key. Maintaining the applications as the Business processes evolve is of utmost importance in the longevity of the applications.

Plutus Technologies has a good experience in providing the whole gamut of Training, Customer Support and Maintenance Services after the solutions have been successfully implemented.

Our Offering

Since our initiation we have always given same priority to the support and maintenance sector along with core project development. Plutus Technologies believe that the actual challenge starts as the project goes live and client starts getting feedback. With the help of our reliable Support & Maintenance team we have been successful in addressing all the issues faced by our clients.

  • Technical Support
  • Bug Fixing & Skinning
  • Change Request
  • JIRA Tool
  • Enhancement, Upgrade to latest version, Migration
  • Addition of New Features, Functionalities, Testing,
  • Response Time 24 Hours(max)
  • Access: Email/Chat/Phone Support
  • Resource Access(Developers, Testers, Project Managers)
  • Service level Agreement

Customer Support Services and customer maintenance services is a vital part of any project and we take this challenge professionally. We provide 100% maintenance assistance to the clients to point out the problem area and also suggest effective solutions. After mutual agreement, our expert team provides the accurate solution taking the help of advanced technologies. Plutus Technologies has a 24×7 support system and the client or customer can get in touch with us any time. Our technical team provides expert solutions instantly. In case of physical visit too, effective solution is provided at the earliest.